Effective Date: January 1, 2026
Leak Detector Pros is a leak detection company serving Woburn, Massachusetts and the surrounding communities since 2020. This Privacy Policy explains what information we collect when you visit our website, call us, or book a leak detection visit, how we use that information, and the choices you have. We keep this policy short and plain because we want you to actually read it. If you have questions after reading it, call us at (123) 456 7890 and we will walk you through it.
Information We Collect
When you contact us or book a visit, we collect the details we need to find and fix your leak: your name, phone number, email address, service address, and a description of the problem you are seeing. If you call us, we may keep a note of the conversation so the technician who comes out already knows what is going on.
When you browse our website, we automatically collect some technical information such as your IP address, browser type, device type, the pages you visit, and the date and time of your visit. This information is tied to your device, not to your name, unless you fill out a form or call us.
We do not ask for payment card details through our website. If payment comes up, we handle it directly with you by phone or on site.
How We Use Information
We use your contact and service information to schedule your leak detection visit, send a technician to the right address, follow up after the work is done, and answer any questions you have about your repair.
We use website usage information to keep the site running smoothly, understand which pages help people most, and improve how we describe our services.
If you ask us to, we may send you occasional updates about your service or reminders. You can tell us to stop at any time by calling or emailing us, and we will take you off the list.
We do not sell your personal information, and we do not use it for anything unrelated to serving you.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and understand how visitors move through the site. Cookies are small files stored on your device that help the site work properly.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn cookies off, some parts of the website may not work as smoothly, but you can still call us at (123) 456 7890 to book service.
We do not use cookies to collect sensitive information like payment details, and we do not track you across other websites for advertising purposes.
Analytics and Third-Party Tools
We use trusted third-party tools, such as website analytics services, to help us understand how people find and use our site. These tools may collect information like your IP address, browser type, pages visited, and time spent on the site.
The information these tools collect is used in aggregate so we can see what is working and what is not. It is not used to identify you personally.
Some third-party tools may place their own cookies on your device. Their use of your information is governed by their own privacy policies, and we encourage you to review those if you have concerns.
Data Sharing and Disclosure
We share your information only when it is needed to serve you. That includes sharing your service address and problem description with the technician assigned to your leak detection visit, and sharing contact details with scheduling or communications tools we use to run our business.
We may also share information with service providers who help us with website hosting, analytics, or customer communications. These providers are only allowed to use your information to perform services for us.
We do not sell, rent, or trade your personal information. We may disclose information if the law requires it, if we need to protect our legal rights, or if we are involved in a business transfer such as a merger or sale of assets.
Data Retention
We keep your contact and service records for as long as we need them to provide service, follow up on your repair, and meet our legal and accounting obligations. When that time is up, we securely delete or anonymize the information.
Website analytics data is kept for a limited period and then deleted or aggregated so it no longer identifies individual visitors.
If you ask us to delete your information, we will do so unless we are required to keep it for legal or recordkeeping reasons.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, limited access for team members who need the information to do their jobs, and using reputable service providers.
No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If you have concerns about sending information online, call us at (123) 456 7890 and we will take your details over the phone.
If we ever become aware of a data breach that affects your personal information, we will notify you as required by applicable law.
Your Rights
You have the right to ask us what personal information we hold about you, to request a copy of it, and to ask us to correct or delete it. You can also ask us to stop sending you marketing messages at any time.
To make a request, call us at (123) 456 7890 or email us at the address listed below. We will respond within a reasonable time and will let you know if we need more information to process your request.
If you are a Massachusetts resident, you may have additional rights under state law. We will honor those rights and explain how they apply to your request.
We will never discriminate against you for exercising your privacy rights. You will still get the same service and the same pricing.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, call us at (123) 456 7890 and we will delete it promptly.
If you are a parent or guardian and have questions about how we handle information, please reach out. We are happy to help.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.
If we make a significant change that affects how we use your personal information, we will make it clear on this page or contact you directly if we have your contact details.
We encourage you to check this page occasionally so you always know how we handle your information.